Withdrawal or Refund Requests

If you registered for a program, drop-in or membership and would like to withdraw, you can withdraw via your Recreation Account, request a withdrawal in person at your local Recreation Centre or by emailing recreationadmin@brampton.ca.

Note that online withdrawals through your Recreation Account are only available for registered programs and drop-ins, until the start of the course. Please use the Withdrawing From a Program or Drop-In (brampton.ca) step-by-step instructions to assist you in the withdrawal process.

Registered Programs

Type of Request	Requests prior to program start date	Requests after start date, up to start of 3rd class	Requests after the start of the 3rd class
Withdraw from program	100% of fee paid, applied as either a credit on account or refunded to original payment method.	Pro-rated fee paid, based on number of classes passed, applied as either a credit on account or refunded to original payment method.	No credit on account or refund.
*Medical-related requests (official medical documentation required, see below)	100% of fee paid applied as either a credit on account or refunded to original payment method.	Pro-rated fee paid, based on number of classes passed, applied as either a credit on account or refunded to original payment method.	Pro-rated fee paid, based on number of classes passed, applied as either a credit on account or refunded to original payment method.

Note: Exceptions to the above policy apply to the following registered programs:

Dance (full-year)
Preschool (full-year)
Aquatic Leadership
Skiing/Snowboarding
March Break Camp & Summer Camp (including Before & After Care, Busing, and Camp Lunch programs)
Senior’s Special Events & Travel

Please refer to chart below for specific program withdrawal information.

*Medical Documentation Requirements
Accepted providers:
- Family/Nurse practitioners
- Specialists
- Midwives
- Pharmacists (minor ailments only)
Must include:
Resident's name
Provider's confirmation of inability to participate

Registered Program Withdrawal Policy Exceptions

Program Type	Withdrawal deadline	Amount eligible for refund
Recital Dance	Costume fees: Refund requests for fees must be submitted by November 1. Program withdrawals: Withdrawal requests must be submitted prior to December 31.	Pro-rated fee paid, based on number of classes passed, applied as either a credit on account or refunded to original payment method.
Full-Year Preschool; Full-Year Learn to Write; Full-Year Pre-Kindergarten; ADAPT; Brampton Lifesaving Club	Withdrawal requests must be submitted at least one week prior to the last class the participant will attend the program.	Pro-rated fee paid, based on number of classes passed, applied as either a credit on account or refunded to original payment method.
Aquatic Leadership	Book fees: Refund requests for aquatic leadership course books must be submitted prior to the program start. Program withdrawals: Withdrawal requests must be submitted at least 2 days prior to the program start.	Fee paid applied as either a credit on account or refunded to original payment method.
Senior’s Special Events & Travel	Requests can be submitted anytime prior to the event/trip confirmation date, but refunds will only be considered if the requestor’s spot is filled by another Client on the waitlist.	100% of fee paid applied as either a credit on account or refunded to original payment method. Note: Requests are only accepted at Flower City Senior’s Centre. Requests must be approved by a Recreation Programmer.
Skiing / Snowboarding (including equipment rentals)	Withdrawal requests must be submitted prior to the 2nd class	Pro-rated fee paid, based on number of classes passed, applied as either a credit on account or refunded to original payment method.
Chinguacousy Park Sandra Hames Centre Tennis Bookings	48 hours prior to booking Less than 48 hours prior to booking	An account credit will be provided that can be used towards future member bookings. No refund provided.
March Break Camps and Summer Camps (Including Before and After Care, & Busing)	6+ days prior to the camp start date. 1-5 days prior to the camp start date. Day of camp start date or later.	Full Refund. Full Refund minus a $50 camp withdrawal fee per person, per camp. No Refund. Note: Before & After Care and Busing withdrawals are not subject to a camp withdrawal fee.

Brampton Sports League Refund Policy

Program Type	Withdrawal deadline	Amount eligible for refund
Free Agent Registration	7 days prior to league start date. 1-6 days prior to league start date. League start date to end of week 3. After week 3 .	100% refund. 100% refund less a $50 uniform fee + $10 administration fee . Prorated refund less a $50 uniform fee + $10 administration fee. No refunds.
Team Registration	10+ days prior to league start date. Less than 10 days prior to league start date.	100% refund. No refunds.

Memberships

Only annual memberships are eligible for cancellation or membership freeze. Seniors Centre Memberships, Punch Pass Memberships, 30-day Memberships, and Seasonal/Short Term Memberships are not eligible for refund.

Type of Request	Request prior to membership start date	Request after membership start date
Cancellation	100% of fee paid, applied as either a credit on account or refunded to original payment method.	Pro-rated fee, based on the number of days passed since membership start date, applied as either a credit on account or refunded to original payment method. Refunds to credit on account or original payment method are subject to a $10 refund fee per person, per membership.
Freeze	Not available; membership to be withdrawn and resold with appropriate start date.	Offered in any duration up to a maximum of forty-two (42) days, provided that the membership freeze does not surpass the membership end date. Membership freezes are subject to a $10 administration fee per person, per membership. Consideration will only be given for those requests provided prior to the absence.
Medical-related requests (official medical documentation required)	100% of fee paid, applied as either a credit on account or refunded to original payment method.	Pro-rated fee, based on number of days passed since membership start date, applied as either a credit on account or refunded to original payment method.

*Medical Documentation Requirements
Accepted providers:
- Family/Nurse practitioners
- Specialists
- Midwives
- Pharmacists (minor ailments only)
Must include:
Resident's name
Provider's confirmation of inability to participate

Rentals

Type of Request	14 days or more prior to the event	Within 14 days or less of event date	Same day booking
Cancellation	100% of fee paid, less a 20% non-refundable deposit on the total rental fee.	No refund	No refund

All league refund requests must be sent directly to BSL@brampton.ca for review and completion by League Administration.

Note:

Partial refunds will not be provided to teams for players who have missed games due to suspension
Partial refunds will not be administered for player injury

Team Captains may be allowed to replace the injured player past the roster finalization date at the discretion of the League Administrator

In rare and extenuating circumstances, the League Administration may provide a partial refund.

Personal Training

Type of Request	Prior to End Date	After End Date
Cancellation	Pro-rated fee, based on the number of punches remaining,applied as either a credit on account or refunded to original payment method.	No refund.

Product Refunds

Product	Refund Policy
Concessions products	Refunds are only provided on the day of purchase, at the purchase location. Receipts are required for refund.
Drop-in program admission	Refunds to account credit or original payment method will not be issued once the program has started. A receipt, or proof of registration, is required for refund to account credit or original payment method. Drop-in reservations purchased by cash are only eligible for refund to original payment method if the request is made on the same day at the same location as the original transaction. Drop-in reservations purchased by debit are only eligible for refund to original payment method if the original card is present.
Salon products	Refunds are only provided on the day of purchase, at the purchase location. Receipts are required for refund.
Pro shop products	Refunds are only provided for unopened products on the day of purchase, at the purchase location. Receipts are required for refund.