Telephone calls to Service Brampton
Telephone calls made to Service Brampton (311 or 905-874-2000) are recorded. The recordings are retained for one year.
A recording of a person’s voice is personal information. The content of a recorded telephone call may also contain personal information. To ensure privacy is appropriately protected, recordings of telephone calls are only disclosed to the person whose voice is recorded (recordings are not disclosed to third parties). An
access to information request is required and the person making the request must prove their identity.
Security Video
To protect City assets, employees and the public, electronic video surveillance (also known as CCTV or closed circuit television) is used at City properties, at Zum bus stops and on City buses. Surveillance video is recorded, but retained for a relatively short period:
- Video recordings from City facilities and Zum bus stops are retained for 31 days.
- Video recordings from City buses are retained for 72 hours.
Video can be preserved for investigation and prosecution purposes in the event of an incident or concern. Video is automatically and permanently destroyed at the end of the retention period. Please contact
securityservices@brampton.ca with details.
CCTV video records may be requested through the Routine Disclosure Requests process. The City of Brampton has outlined procedures with respect to providing routine access to CCTV Records, while protecting personal information as required under MFIPPA.
Routine Disclosure applies to CCTV audio and/or video data captured by CCTV cameras that are operated by the City of Brampton, or one of its vendors.
Exclusions: None.
Prior to filing a request, you should know the following:
- When making your request, you must be as specific as possible in describing the video records you are seeking. At a minimum, please provide the time, date and location where the video was recorded. The more details you are able to provide, the more likely that the video you are seeking can be located.
- The City must balance your right to access City records, with the privacy rights of affected individuals. In practical terms, this means that license plate numbers and the faces of identifiable individuals will be obscured (blurred or pixelated) prior to disclosure of the video records.
- Fees are applied based on the length of footage requested. You may limit fees by limiting the timeframe of the video you request, and specifically for bus video, you may also limit fees by limiting the number of camera angles you request.
Traffic Cameras
The City operates CCTV cameras at certain traffic signals to monitor traffic flow along major transportation corridors and to determine if traffic signal timing changes need to be made due to unexpected congestion, collisions or construction. The cameras are live monitored based on operational requirements.
The video is not recorded.
Red Light Cameras
Red light cameras in the City of Brampton are operated by the Region of Peel. The purpose of these cameras is to photograph any vehicle that doesn’t stop at a red light. The photographs are used to issue fines to the registered vehicle owner. For information on red light cameras, please contact the Region of Peel directly at
www.peelregion.ca or at 905-791-7800.
