​Brampton Fire and Emergency Services introduces advanced 911 system to enhance emergency response, improve accessibility and strengthen public safety.

BRAMPTON, ON (March 6, 2025) – Brampton Fire and Emergency Services (BFES) is modernizing emergency communications with the launch of the Next Generation 911 (NG911) system. This upgrade will improve the effectiveness of emergency services by allowing for better incident location and response capabilities, and enabling future voice, text and multimedia communication between residents and emergency responders.

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​Pictured L to R: Andrew VonHolt, Kassandra Matwijszyn, Chief Nick Ruller, Jerry Urjasz and Sandra Eastman. Credit: City of Brampton

​The Joint Fire Communication Centre (JFCC), which provides emergency call-taking and fire dispatch services for Brampton, Mississauga and Caledon, is the third fire 911 centre in Ontario to implement NG911. This milestone highlights Brampton’s leadership in adopting cutting-edge emergency response technology.
 

Key benefits of NG911

NG911 is a nationwide initiative that replaces 911 infrastructure with an advanced, more resilient system. While residents will continue to dial 911 for emergencies, they will benefit from key enhancements that improve emergency response, including:
  • More accurate caller data: 911 dispatchers and operators can receive precise details, including location and phone number, improving response accuracy.
  • Reduced wait times: Faster call connection to emergency responders.
  • Increased system reliability: A more robust and secure communication network to handle emergency calls.
  • Improved backup capabilities: Enhanced fail-safe measures ensure continued service in the event of a system failure.
  • More efficient emergency response: NG911 allows for better coordination and faster dispatching of first responders.
  • Future enhancements: In later phases, the system will enable residents to send text messages, photos and videos directly to the 911 communication centre, improving situational awareness for emergency responders.
​The transition to NG911 aligns with the Canadian Radio-television and Telecommunications Commission’s (CRTC) mandate for all emergency services to adopt the system by 2027. The public will continue to dial 911 for emergencies, with the added benefit of enhanced communication options that improve response times and public safety.

Quotes

​“The safety of our residents is our top priority, and the launch of Next Generation 911 is a major step forward in modernizing emergency response in Brampton. This advanced system will ensure that our first responders have the tools they need to receive and act on critical information faster than ever before. Brampton Fire and Emergency Services continues to lead the way in enhancing public safety and we are proud to support this important initiative.” - Patrick Brown, Mayor, City of Brampton
​“The implementation of Next Generation 911 will significantly improve how Brampton Fire and Emergency Services connects with residents in emergencies. With new capabilities like text and multimedia communication, we are making emergency services more accessible for everyone, including individuals with disabilities. This is a vital step in ensuring that all members of our community can reach help when they need it most.” - Rowena Santos, Regional Councillor, Wards 1 & 5; Chair, Community Services, City of Brampton
“The launch of Next Generation 911 represents a transformative shift in how we respond to emergencies. With enhanced communication options and real-time information sharing, our firefighters and emergency operators will be better equipped to assess situations quickly and provide timely, life-saving assistance. Brampton Fire and Emergency Services has been preparing for this transition through rigorous training, system upgrades and public education to ensure a seamless implementation.” - Nick Ruller, Fire Chief, Brampton Fire and Emergency Services

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