BRAMPTON, ON (December 17, 2024) – The City of Brampton has been named a winner of the 2024 Granicus Digital Government Award for operational excellence, recognizing the City’s commitment to delivering innovative, efficient and effective government services.
The award, presented annually by Granicus, honours public sector organizations across North America that have demonstrated transformational achievements in customer experience, service delivery and operational excellence. The City of Brampton stood out in the Local Government category highlighting the success of the Building and Business Portal, which improved the City’s building permitting process by offering a fully digital, seamless experience for residents and businesses.
Launched in July 2024, the
Building and Business Portal is an online tool enabling users to apply and pay for building permits, schedule inspections, track application statuses and access property records. This resulted in improved citizen satisfaction and significantly streamlined interactions between applicants, homeowners and City staff.
The Granicus Digital Government Awards celebrate the achievements of government entities that transform how public services are delivered. Winners were selected across seven categories, including Operational Excellence, Service Delivery and Community Engagement. The City of Brampton joins an elite group of government organizations whose accomplishments will be highlighted in a series of webinars hosted by Granicus in early 2025.
As the City continues its journey toward operational excellence, this recognition serves as a milestone in Brampton’s mission to enhance transparency, efficiency and service delivery for our growing community.
The Building and Business Portal was made possible through the exceptional collaboration between the City’s IT and Planning, Building & Growth Management teams, showcasing the power of teamwork in driving innovative and impactful projects.
Quotes
“This recognition from Granicus reflects our commitment to leveraging innovative technology to deliver exceptional service to our residents and businesses. I am proud of our IT and Planning, Building & Growth Management teams for leading the way in modernizing municipal services and setting an example of operational excellence that inspires other communities.” - Patrick Brown, Mayor, City of Brampton
“This award highlights the forward-thinking approach that the City of Brampton takes to ensure our processes are efficient, accessible and community focused. Congratulations to our teams for this well-deserved recognition of their efforts to enhance planning and development services for all Brampton residents.” - Michael Palleschi, Regional Councillor, Wards 2 & 6; Chair, Planning and Development Committee, City of Brampton
“Winning this award is a testament to the innovative spirit and collaboration within our teams. With cutting-edge technology, we have streamlined processes and improved service delivery, making a real difference for our residents and community members. I couldn’t be prouder of this achievement.” - Steve Ganesh, Commissioner, Planning, Building & Growth Management, City of Brampton
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As one of the fastest-growing cities in Canada, Brampton is home to nearly
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