Recreation Registration System FAQ

Why did the City of Brampton move to a new Recreation registration system?

The City of Brampton Recreation Division upgraded its Recreation registration system in August 2020. The previous system the City used was no longer supported by the vendor. The new system provides users with improved functionality, more convenient access, and additional features.

When does it come into effect?

The new system was launched in August 2020, at which time the previous system was discontinued.

Why is this important to me?

The way you register for programs and memberships changed as of August and many improvements have been made with the new system, including improved online functionality and account customization.

Where can I get more information on the new software?

Should you have any questions or concerns regarding the new system, or any other matter, please reach out to our team by email at recreation@brampton.ca.

I received an email from communication@perfectmind.com. Is it from the City of Brampton?

The email communication@perfectmind.com is not spam, it is from our software vendor and contains your temporary password.

How do I find out if I have an existing Recreation account?

If you had an account in our previous Recreation system, with a transaction on your account since February 1, 2019, your account was migrated to the new system. To find out if you have a City of Brampton Recreation account, please contact us at recreation@brampton.ca with the email subject line “Account Status”. Alternatively, you can visit cityofbrampton.perfectmind.com, click “Forgot your password?”, and type in the email you would have used previously.

I previously had a Recreation account. Has account information from the previous system been automatically transitioned to the new system?

If you have had any transaction (membership purchase, course registration, facility rental) with the City of Brampton Recreation since February 1, 2019, your client and account information has been migrated to the new system. This includes your address, phone number(s), and email. Each of your family members have been migrated as well and are associated with your family account. Also, we have transferred any account credits, balances, and active memberships.

Please visit cityofbrampton.perfectmind.com and click the “Forgot your password?” link and use the email you would have used previously. A password reset email will be sent to you from our vendor (communication@perfectmind.com).

If you are still having issues or you have never had an email associated with your account, please email our team at recreation@brampton.ca with the email subject line “Account Log In” and include the email address you would like to add to your account.

Important note: Accounts that have not been updated or that do not have an email address associated with them have not been migrated to the new system. Clients who have not been migrated over to the new system have the option of creating a new account, however, they will need to contact City of Brampton Recreation staff to attach remaining credits and active memberships to their new account. To do this, please contact recreationadmin@brampton.ca.

I’m new to City of Brampton Recreation. How do I sign up for a new Recreation account?

To sign up for an account, visit cityofbrampton.perfectmind.com. Click on the “Create an Account” link at the bottom of the page and follow the steps to create an account.

Resource: View a tutorial on how to set-up a new account here.

How do I set-up an account?

Recreation account holders active in the system from February 1, 2019 onwards were sent a user log-in prompt from our new Recreation registration system vendor (communications@perfectmind.com) between August 27 - 31. Note that this temporary password expired within 48 hours.

To set up a password on your new account, please follow these steps:

Visit https://cityofbrampton.perfectmind.com
Click the forgot password link
This will trigger a new temporary password email from our vendor (communication@perfectmind.com) with a temporary password

How do I log in to my account?

To log in to your account, visit cityofbrampton.perfectmind.com and enter your account email and password. If you have forgotten your password, click on the “Forgot your password?” link and follow the steps to reset your password. Note the password reset email will be sent to you from our vendor (communication@perfectmind.com). If you do not see the email in your inbox, please check your junk mail folder.

Do I have to register online or are there alternative methods I can use?

You can also register in person at any Community Centre or by calling 3-1-1.

I forgot my password. How do I reset it?

If you have forgotten your password, visit cityofbrampton.perfectmind.com and click on the “Forgot your password?” link and follow the steps to reset your password. Note the password reset email will be sent to you from our vendor (communication@perfectmind.com). If you do not see the email in your inbox, please check your junk mail folder.

What if I have family members associated with my account?

Family members will be set up as individual clients under your family account.

How do I add family members to my account?

When you log into your account at cityofbrampton.perfectmind.com, go to the “My Info” page and click the “Add Family Member” button. Follow the prompts to add a family member to your account. If you would like to add an existing client to an account, please email RecreationAdmin@brampton.ca or call 3-1-1.

Where do I find information on what drop-ins and programs are available?

A complete list of drop-in and registered programs available for registration/reservation is located here. You do not need to be a Recreation account holder to view listings on this page. However, when proceeding to the registration page, you will be required to enter your account information or create a new account if you do not have one already.

Alternatively, Recreation account holders can log into their account here to view available drop-in and registered programs.

Resource: View a step-by-step how-to document on finding available program listings here.

How do I reserve a drop-in spot?

Once you have logged in to your account, follow the steps included in the how-to document located here. Reservations can be made up to 7 days in advance.

Resource: View a step-by-step how-to document on how to register for a program and/or reserve your spot for a visit. PDF | Video

How do I cancel a drop-in reservation I can no longer attend?

To cancel a drop-in booking, please contact 3-1-1 or email recreation@brampton.ca with details of the booking that you are cancelling.

How do I find out the status of a membership or punch pass?

To view the status of your membership, Recreation account holders can log in to their account at cityofbrampton.perfectmind.com to view their membership tiles at the top of the “My Info” tab. Membership tiles will include the name of the membership and the expiration date or number of punches remaining. If you have any questions about an existing or previous membership, please contact us at recreationadmin@brampton.ca.

Resource: View a step-by-step how-to document on checking membership status.

How do I cancel a membership?

Please email recreationadmin@brampton.ca, speak to our staff at an open Community Centre, or call 3-1-1 to request a membership refund.

How do I terminate a membership purchase?

Memberships purchased via the client portal can be cancelled the following day. Same day refunds/cancellations are not available at this time.

How do I see available credit on my account?

You can now see your shared family credit once you log into your account and click on a family member. Your shared credit will appear on the top right of your My Info page.

How do I check the status of credits on my account?

You will see any available credit on your account on checkout, where you can also select to use that credit for your current purchase. An upcoming vendor upgrade will display your account credit on the top right of your “My Info” page.

Resource: View a step-by-step how-to document on using available credit.

What if I have money owing on my account?

Clients with balances owing will be migrated to the new system. For any outstanding balances not migrated over, we will still be following up with these clients to receive payment. Please call us at 3-1-1 within the City of Brampton (or 905.874.2000 outside of City limits) to pay outstanding balances.

Do the prices displayed online still include tax?

In our new system, taxes (if applicable) will be displayed in the cart during checkout. On our recreation webpage, prices are noted as including or taxes as appropriate.

How do I use my ActiveAssist subsidy?

If you have been approved for an ActiveAssist subsidy, available funds will be available as a payment method when you proceed to check out for your selected program. To learn more about the ActiveAssist subsidy, please visit here.

Resource: View a step-by-step how-to document on using available credits.

How do I review which courses I am on the waitlist for?

On your PerfectMind account, navigate to the ‘Attendance History’ section. Courses which are displayed as “Waiting” under the “Status” column are the courses you’re currently waitlisted on. If you receive a “pending confirmation” notification for a program, you will have 24 hours to confirm your spot.