​​​​​​​​​​​​BRAMPTON, ON  – Brampton Transit is pleased to announce its newest flexible route service, BT On Demand, launching April 29, 2024.  

An innovative approach aimed at enhancing accessibility and convenience for transit users within a designated service zone, BT On Demand is tailored to respond directly to customer requests rather than following a fixed route. A customer will be able to request a ride between any two transit stops within a set service zone​ and a Brampton Transit vehicle will be sent to pick them up and drop them off.​​ This service will replace Route 40 Central Industrial and introduce riders to a fresh micro-transit option that's finely tuned to meet their needs. Please note that the current Route 40 Central Industrial will be discontinued and will no longer be in service due to the introduction of BT On Demand. 

The BT On Demand transit app is a user-friendly application used to optimize trip bookings. It is available for download on Google Play and the Apple App Store​.   

How to book a trip on BT on Demand:  ​

1. Download the BT on Demand app by visiting the Google Play or Apple App Store.  
2. Create an account using your phone number. 
3. Enter your trip start and end locations.  
4. BT on Demand will check for available rides and provide the earliest possible ride.  
5. Select and confirm the number of passengers traveling, press the Request Ride button.  
6. Users will be required to pay when boarding the bus. Accepted forms of payment, cash, PRESTO, contactless credit and debit. 

Upon booking, riders will be directed to wait at the designated location​ to meet the approaching bus.​ Trip updates will be available in the app and text message notifications will be provided in real-time including vehicle arrival time. 

How to book a trip with a contact centre agent:  

If riders don't have access to a smartphone or to the website, requests can be made by phone at 905.874.2999. 

Agents are available: 

• Monday to Friday: between 7 am and 9 pm 
• Saturday: between 7 am and 7 pm 
• Sunday: between 9 am and 6 pm  

Riders will need to provide the agent with their location, intende​d destination and preferred departure or arrival time. The agent will confirm and provide trip details verbally.  

Quick Facts:  

• Current Fare Policies​ applies to BT on Demand service.  
• Riders may book trips for BT on Demand service for the same day or seven days in advance. Advance booking is available on the app and through the Contact Centre.  

For more information, visit: brampton.ca/BTOnDemand​   

Quotes      

​"I am excited to announce the launch of Brampton Transit’s new application, BT On Demand. This innovative service puts the power in the hands of our riders, offering flexibility, convenience and efficiency. The demand for more transit in our city continues to grow and this app is another way to meet the needs of transit riders. With just a few taps on your smartphone or a call to the contact centre, unlock access to transit tailored to your needs, making it more convenient and accessible for riders where and when they need it most.”
Patrick Brown, Mayor, City of Brampton

"In recognition of the increasing demand for efficient transit solutions and the evolving needs of our residents, I am excited for the launch of BT On Demand. This flexible route service app, launching April 29, is a testament to our commitment to enhancing accessibility and convenience for all. By empowering riders to customize their journeys via the user-friendly app or contact centre, we are revolutionizing transit with personalized transit options.”
Rowena Santos, Regional Councillor, Wards 1 & 5; Chair, Community Services​